Managing patient balances is one of the most sensitive—and often neglected—parts of the revenue cycle. At Smart RCM Solutions, we provide transparent, HIPAA-compliant Patient Billing Services that ensure your patients understand what they owe, why they owe it, and how to pay it—without confusion or delay.
🧾 Patient Billing Services
Our dedicated team works closely with your practice to deliver personalized, timely, and respectful billing support to patients—helping you increase collections while maintaining patient satisfaction.
💬 Why Patient Billing Matters
With rising deductibles and co-pays, patients now account for a larger share of provider revenue than ever before. Yet many practices struggle with:
- Ineffective or unclear statements
- Delayed billing cycles
- Poor follow-up on balances
- Lost revenue from uncollected patient accounts
- Frustrated patients who don’t understand what they owe
We fix that with a clear, professional billing workflow that keeps your revenue flowing and your patient relationships strong.
🔁 Our Patient Billing Workflow
📥 1. Balance Transfer from Insurance Posting
After insurance payments and adjustments are posted, any patient responsibility is automatically flagged and queued for billing.
📤 2. Clear, Customized Patient Statements
We generate professional statements that clearly break down what the patient owes and why—delivered by print, email, or portal.
📞 3. Soft Collection & Reminder Calls
For unpaid balances, our team makes friendly follow-up calls and sends reminders—never aggressive, always patient-centered.
💳 4. Multiple Payment Options
Patients can pay by card, check, online portal, or payment plan. We make it easy to settle balances promptly.
🧾 5. Payment Posting & Account Reconciliation
All patient payments are accurately posted to the billing system, and any disputes are resolved quickly.
💡 Key Features of Our Patient Billing Services
✅ Custom-branded patient statements
✅ Co-pay and deductible balance tracking
✅ Automated reminders via email/SMS
✅ Payment plans & installment support
✅ Credit card and online portal payments
✅ Patient support line (optional add-on)
✅ Detailed reporting for your team
🧍 Who Can Benefit from Our Services?
We support a wide range of healthcare providers and groups:
- Primary Care & Specialty Practices
- Physical Therapy & Rehab Clinics
- Mental Health Providers
- Pediatricians & Family Medicine
- Surgical Centers & ASCs
- Telehealth Providers
Whether you handle in-office or remote visits, we ensure patients are billed clearly and collections are handled with empathy.
🔐 HIPAA-Compliant & Secure
All patient communication is handled in strict compliance with HIPAA guidelines. We use secure channels for statement delivery and protect patient health information (PHI) at every step.
🙋 Frequently Asked Questions (FAQs)
Q1: Do you provide statements via email or just paper mail?
We offer both! We can email digital statements, mail physical copies, or post to a patient portal—whatever works best for your practice.
Q2: How do you follow up with patients who haven’t paid?
We send automated reminders and, if needed, make soft collection calls that are always respectful and non-aggressive.
Q3: Do you support payment plans?
Yes. We can coordinate installment plans and monitor scheduled payments.
Q4: How often are statements sent?
You can choose weekly, biweekly, or monthly billing cycles based on your preference and patient volume.
📞 Improve Patient Collections Without Damaging Trust
With Smart RCM Solutions, patient billing becomes a source of revenue—not friction. Let us handle billing communication with clarity, compassion, and professionalism.
📞 Call Us Today: +1-725-245-5971
📧 Email: [email protected]
🌐 Visit: www.SmartRCMSolutions.com